Shipping policy
Shipping Policy
Spirit Animal Coffee, LLC (“we”, “us”, or “our”) operates https://www.spiritanimalcoffee.com (the “Website”). By placing an order through this Website, you agree to the policy below, which ensures a clear understanding of timelines, shipping practices, and responsibilities on both sides.
1. General
We do our best to keep all product listings up to date and in stock. However, in rare cases, an item may become unavailable after your order is placed. If this occurs, we will contact you to either (1) wait for restocking, or (2) receive a refund for the unavailable item. Any available items in your order will be shipped immediately.
2. Shipping Costs
We offer free shipping under the following conditions:
United States: Orders over $55
Worldwide: Orders over $95
For orders below these thresholds, shipping costs are calculated at checkout based on delivery location. This shipping cost does not include any applicable import duties or taxes, which are the customer’s responsibility.
3. Returns
Our full return and refund policy is available here:
https://spiritanimalcoffee.com/policies/refund-policy
4. Delivery Terms
Total delivery time includes roasting, resting time, dispatch, and transit. Most orders are delivered within 3 to 11 business days, though delivery time may vary based on customs and shipping location.
4.1 Dispatch Schedule
We roast coffee every Friday and allow it to rest for peak freshness and flavor. Orders are then dispatched 3–4 times per week (Monday through Thursday) directly from our roastery in Honduras.
Our team operates Monday to Friday, excluding national holidays in Honduras. During holidays, processing and shipping may be briefly delayed.
4.2 U.S. Deliveries
Orders to the United States are shipped via UPS International and transferred to UPS domestic after clearing U.S. Customs in Miami, FL.
In areas where UPS is unavailable, we may ship via USPS or FedEx to ensure final delivery.
4.3 P.O. Box Deliveries
If your shipping address is a P.O. Box, your order will be delivered via USPS only. UPS and FedEx do not deliver to P.O. Boxes.
4.4 International Deliveries
International deliveries typically take 3–10 business days, depending on the destination country and selected shipping method. Customs processing may introduce additional delays.
4.5 Change of Delivery Address
Delivery addresses can be changed any time before dispatch. Please email us immediately if you need to update your shipping details.
4.6 Delays
If your package is significantly delayed beyond the estimated timeframe, please reach out to us so we can investigate with the courier and provide next steps.
5. Tracking Notifications
As soon as your order is dispatched, you’ll receive a tracking link by email. This will allow you to monitor your shipment in real time based on updates from the courier.
6. Damaged Parcels
If your parcel arrives visibly damaged:
Please refuse delivery if possible and notify us immediately.
If delivery was accepted or you weren’t present, contact us with photos of the damage and packaging so we can assist you with a resolution.
7. Duties & Taxes
7.1 Sales Tax (U.S. Orders)
Sales tax is included in the prices listed on our website for U.S. customers.
7.2 Import Duties & Taxes (International Orders)
Customers outside the U.S. may be responsible for import duties and taxes, which vary by country. If duties are not paid and the order is returned to us, we will refund the product value minus return shipping costs. Original shipping costs are non-refundable.
8. Cancellations
Orders may be canceled at any time before they are dispatched. If your order has already shipped, please refer to our refund policy for available options.
9. Insurance & Delivery Disputes
All orders are insured for loss or damage during transit, subject to carrier terms.
9.1 Damaged in Transit
We will issue a replacement once the courier confirms the item was damaged.
9.2 Lost in Transit
If the courier confirms your package was lost, we will send a replacement at no cost.
9.3 Marked as Delivered
If the courier marks your package as delivered but you have not received it:
First, check with neighbors or your local courier office.
If the delivery is confirmed by the courier, we unfortunately cannot issue a replacement or refund.
10. Customer Support
If you have any questions, concerns, or issues, please contact us at:
📧 hello@spiritanimalcoffee.com